Humble or Self Denial?

When we started off in life, normally is from a lower ground and slowly climbing it up, step by step to the peak. Along the way, we meet lots of people, go through lots of episodes, face different decision making moments, have our victories & defeat and most probably, tasted all flavours of life. At different phases of life, we need to instil different value platforms for us to sustain and grow.

During the glowing days of our life, we strive to be CONFIDENT. We portray a high & positive self image to our surroundings, hoping to protect ourselves from being looked down and of course, to survive in the concrete jungle of urbanization. It might be a synthetic confidence where we put a mask on or better still, it is an organically grown confidence where it is coming from the inside-out.

At times, success may blindfold us from continuous learning and we thought confidence is eternal. Therefore it becomes a habit and do beware that over confidence might turns out to be disrespectful in a dog-eat-dog capitalistic society.

After a journey of glamorous heights, we realized that being HUMBLE is the highest form of self-confidence. That is the point where we know who we are, what we have achieved, what are we going to strive for and the valuable experiences that we have inconveniently got it. Sometimes, people mistakenly mixing Self-Denial & Humbleness.

To me, being HUMBLE means you are Successful but you don't show it.
On the other side, SELF-DENIAL means you are a Failure and yet you show it!

So, be very careful when we climb the heights as not to be over-confidence & disrespectful. Life has its balancing force. It has a way to tone us down so that we will learn about values & character.

Keep it going & Keep it up....

Business Manager & Business Leader

Recently, I've observed some people on how they perceived & run their businesses.
Initially, any business venture is hungry for profits and cashflows as to keep their neck above the water from being drown with a loss. Upon the survival mode, it is time to switch gear to a growing mode. While growing it, we have to build a strong foundation on supporting the growth with systems, principles and teamwork. Once the compass is define with mission, cultures & values and a leadership team is formed, it is time for exponential growth, which is multiplication! Eventually, sustainability is the key to continue growing and maintaining the business without losing its essence and the original "why" that it exists in the first place.
It can be summarized as:

Creation --> Survival --> Growth --> Support --> Multiply --> Sustain

The summary is short but the process may take a decade!
That's why a business manager can only grow a business linearly.
While a business entrepreneur will grow it exponentially.
What is the difference?
One stand for profits. The other stand for something bigger than profit!!
One keep on taking. The other keep on giving.
One is looking on the short term. The other is building a legacy.
One is developing followers. The other is developing leaders.
One is working on people's weaknesses. The other is discovering people's talents.
One is thinking about greed. The other is thinking on creating values.

When a slight change of mindset & direction occurs, it will create a big impact when we stretch the time frame 10 years down the road. In anyway it is, there is no right or wrong. It is the heart & mind of the founders itself. I personally respect either business managers or business entrepreneurs because it takes guts to create something and to walk a journey separated from the crowd. But the way to create a business and the way to grow it needs a different mindsets & skillsets.

Imagine if every entrepreneur creating businesses to create values, the market will be a better place for all!!
I feel grateful and wish to thank all the business creators out there. Whatever it is, a big THANK YOU for driving a nation forward and to create jobs for people.

Dear Business People, you are the Hero afterall!

Business Owner or Business Runner?

After working for many years, most people would like to start their own business. I've written previously on the "Purpose of Building A Business". Be it Passion, Innovation, Problem-Solving, Jobs Creation or Creating More Income for oneself, there are 2 ways of having our own business.

Either you:

1. Run it ...or...
2. Own it

If you run it, you will never own it.
If you own it, try not to run it.

I've recalled a trading company having high revenues and a big operating scale, firefights daily! Their daily routines are Blaming, Pinpointing, Shooting & Firing! Imagine going to the warzone every day to work. Guess how motivating it is .... There is no teamwork, no incentive and obviously no passion, only a group of people dying mentally and waiting to be buried alive someday.

Another company run by a husband & wife team. All the employees are expected to equipped with multiple Intel processors in their whole body; MULTI-MULTI-MULTI-TASKING!!!
And all the MD knows and care of is the sales volume, margin, profit and nothing else. There is no life, no soul, no respect and no meaning at all. Eventually, everyone left!

I've observed and known a number of business people. In summary:

• Some are having big businesses with a big team but infested with the disease of employee's turnover and low morality.
• Some small businesses remain small in their whole life, due to fear and a conventional mindset.
• Some businesses firefight in their daily routine.
• Some systematically having proper flow and procedures in place.
• While a chosen few started from small and grew into a business empire coupled with solid values, mission, systems, purpose and teamwork.

I think the difference between Business Owners and Business Runners are whether the Management team brings out the Best in people or creates the Worst in people. I call it the Enablers or the Disablers.
Are you creating Drivers, Planners, Communicators and Analyst in your business?
Or you are just creating a bunch of people doing ....whatever....as long as someone doing something.
Do you have people doing the right things or just people doing the things right?
What about having people doing the right things right?

If you wish to be a Business Owner, practise the 3 Es; Educate, Encourage and Empower people.
If you wish to be a Business Runner, practise the 3 Cs: Control, Criticize and Complain people.
But you can replace it with Care, Compliment and Cash!

It is all about having the Heart and Mind for the people. Letting them grow, make mistakes and uplifting them. The alignment of Thoughts and Action from the Management will reflect the real company foundation. Another important element of it is the balance between Systems and Flexibility. Systems control the company flow and procedures while Flexibility promotes harmony, respect and care.

For instance, a company may practise the policy of non-accumulative annual leave. But due to the commitment and dedication of your team players which undertake and overlook projects completion until the point that is impossible for them to clear the annual leave, what do you do when the annual leave is expiring soon?
System wise, burn all the leave days accordingly.
Flexibility wise, pay them accordingly and show that you really care and commit to your employee's dedication.

In conclusion, it is easy to start a business. It is hard to maintain and even harder to build leaders to grow your empire. Do you want your business managing your people or do you want your people managing your business?

You choose....

4 Shapes of Life

Previously, I've written "You From Jupiter, I From Neptune" categorizing people's thinking pattern and of course the whole idea is for us to embrace and 'click' with each other instead of magnifying our differences. This message is to further elaborate another angle of viewing people's style and personalities.

Referring to the diagram;

1. Fluidic Externally, Solid Internally - It represent a person's friendliness externally and live by the principles internally. This is of course the best model we ought to have. In terms of communication, it is being handled tactfully and decisions are made based on self-belief and values.
2. Fluidic Externally, Fluidic Internally - This person is a bit of a 'Yes' man on the outside and inside. Extremely friendly and extremely fickle-minded as well.
3. Solid Externally, Solid Internally - Obviously, this person lives an edgy-life! He or She lives by the principles internally but having a hard time communicating and creating long-lasting relationship as they have a hard time blending with others with a different belief systems.
4. Solid Externally, Fluidic Internally - The is the worst of the worst where this person has no solid principles to live by and yet drawing a line between himself or herself with the external world. Eventually, they will be 'quarantined' by others as weirdos!

The 1st shape reminds me of the ancient gold coins used by the Chinese back in the old days. Perhaps at that time, Chinese are mostly live by principles and communicate tactfully. I am not sure, just a plain guess. I hope that blood still flows in the modern Chinese today.

I hope you are not falling into the 4th category!

The whole idea is to be aware of who we are and sharpen our so called 'rounded' principles and soften our 'edgy' way of communicating.

Choose to be the Right Plant

Human definitely have similarities with plants!

Except the fact that both are living organism of course.

There are 3 kinds of plants that possibly match the human categories;

Parasitic Plant / Person - Definition: An animal or plant that lives in or on another (the host) from which it obtains nourishment. The host does not benefit from the association and is often harmed by it.
You and I know there are people who just love to take advantage all the time. They loved to win no matter what. The best is a Win-Lose situation for them. Try to prevent association of such people. I know of a particular person who just loved to take advantage of other people's honesty and was creating lies after lies after lies to protect himself while jeopardizing other's values & beliefs.

Epiphytic Plant / Person - Definition: A plant that grows on another plant and depends on it for support but not food.
Some people are really good at leveraging opportunities and circumstances. They may not fully take advantage of us in a one-way street but wise enough to use situations to springboard themself. I have a friend who is younger than me that is of this kind. He is a street-wise, sociable and adaptable person. From a messy life full of debts, he managed to turned it around and now living quite comfortably. We should learn the opportunistic part of that person!

Symbiotic Plant / Person - Definition: A close and usually obligatory association of two organisms of different species that live together, often to their mutual benefit.
The most beneficial person to be around is those who strive for a Win-Win relationship. It consists of Giving & Sacrificing and they never make any promises that they couldn't fulfill in the first place. Recently, I've met a young man in his late 30s, helping me genuinely without any upfront favours. In return, I initiatively return his goodwill. Guess what, I'll remember him for life!
I think our altitude of life very much depends on how many Symbiotic Friends that we have.

Therefore, DO UNTO OTHERS OF WHAT WE WANT OTHERS TO DO UNTO US.
It is a Grandmother's Principle, but it still works!!

Let's Make Our Money Meaningful!

Well, we make money everyday, then we spend it.....then we make some more.....and we spend some more...etc
Sometimes it is good to "give meanings" to the money that we earn or spend!
We've often thought about "The grass is always greener on the other side." Until we take into account of what we do have as compared to what other people don't have.

A simple "Thank You" to WorldVision is simply not enough. They have done a great job, not only providing fishes to those who needed it, but also equipped them with necessary skills to fish as well.
I like the idea of donating business kits to them, in the form of seeds, chicken, cows....etc.
At least, they can make a transition from dependent to independent & finally interdependent.

Few years back, I've adopted some children......
Flipping through those files really makes me feel that at the very least, I'm doing a little favour to these little ones.
Not to mention about Wii Sport, Wii Fit, Transformers toy ...etc, but some of them just wanted to SURVIVE!
Not to mention having a balance meal, they even have problem of getting a simple meal!
Not to mention having great education, they just want to get basic literacy!
Of course with WorldVision, now they have a much better life......

These are the letters & greeting cards which I've received on a regular basis. It is meaningful to look at them from time to time, reminding us on ONE of the purpose of making money.

Of course I want to be RICH but I also want to be RICHLY BLESSING OTHERS.
Sponsoring those kids makes me feel that way......perhaps you should try it too!

Coffee-Business serving People or People-Business serving Coffee?

What an amazing book from the former President of Starbucks which contains nothing about coffee!
It is about how Starbucks focuses on People over Profits!
"There can be no coffee without people!"
That is the true essence of Starbucks.

Some companies believe that building a system, the system will build the business.
But Starbucks believe that building people, the people will grow the business!

I personally like one of the sayings in this book:
"Think Like A Person of Action and Act Like A Person of Thought".
Wow, simple & yet powerful stuff!

It is sort of the Yin & Yang between the Thoughts & Actions.
At times, we need to Think first before the Action. But sometimes, we need to Act first, then Think later.
This is very true especially a new opportunity arises.
When we analyze from A --> Z before taking actions, we could have miss the boat. And sometimes the boat doesn't return!!
But we can't be recklessly doing and running like a bull as well and be stubbornly positive about a hopeless projects. Persistency has to be coupled with Flexibility.
Imagine someone still persistently having faith & thinking positive about the growth of cassette industry in the year of 2011!!

Another empowering principle that I like from the book as well:
"The person who sweeps the floor should choose the broom!"
Some company truly believe human beings are capable of independent thinking if certain rules are removed.

Should we follow rules or should we fulfill the needs of people? The rule tells people "how-to-do" instead of explaining "why" & "what we are trying to achieve".

At Starbucks, they believed that they're in the Human Service Business, not the Customer Service Business.
As long as People are not being treated as Assets or Labour Costs alone, they can flourish in the environment of Encouragement, Appreciation, Reward & Respect.

Eventhough nowadays, consumers tend to go to Oldtown, Newtown, Georgetown or whatever Town kopitiam, I do prefer Starbucks off & on as I like the feeling of being greeted as a "friend" than filling up order number in kopitiam and passed it to a foreign worker who sometimes doesn't understand my extra request. I am saying this with all my respect to the foreign workers who contributed to the lack of workforce in the F&B industry. But sometimes it is good if we can understand them and vice-versa.

Let's learn to be a Logical-Person, Emotional-Person & a People-Person.

Sales ---> Marketing ---> Branding

Most of the business started off with the focus of Sales.
That is where we gather "bullets" to support in the long run. The basic resources to sustain a long term business are Cashflows & Profits.

Most of the time, Sales & Marketing goes hand-in-hand. Of course Marketing involves Product, Promotion, Place (the right location), & Price structure. But I think another 2 more P's are more important.....PEOPLE & PASSION!

From Marketing, it moves to Branding where it involves Promises, Meanings, Commitments & Emotional Attachments.

Well, I can see some businesses making a transition from Product Differentiation to Emotional Association. I guess both are as important.

But sometimes I like product differentiation and got confused on emotional association, trying to figure out what kinds of emotion that an ad trying to portray.
Example:

• Nissan's tagline of SHIFT.....hmm.....Shift on what? Thinking? Trend? Technology?...etc
• Seiko: EXTEND OUR LIMITS....hmm...Putting Daniel Wu doesn't really portray that...
• McD: I'M LOVIN IT.....after their concept change on the exterior....I've got it!
• Milo: From MINUM MILO ANDA JADI SIHAT & KUAT....to PLAY HARD, LEARN HARD.....telling us to enjoy life to the max?
• Nike: JUST DO IT.....of course the Swoosh does make us feel confident & instill sort of a sportmanship spirit into us! But I guess the most important factor for Nike is most of the well-known sport players wear it! That is a great exposure...
• Nokia: CONNECTING PEOPLE.....hmmm...of course that's the purpose of a handphone.....perhaps CREATING COMMUNITIES instead? But I think iPhone already successfully doing it!

Of course there are some who have personally branded themselves: Lillian Too, Joey Yap, Donald Trump, AirAsia --> Tony Fernandes, Virgin --> Richard Branson, Apple --> Steve Jobs ....etc.
But I got a little confused when I see the same brand ambassador carrying multiple brands such as Amber Chia or Eric Leong. I do respect their entrepreneurship & passion in helping certain brands to be more outstanding but eventually I'm a confused-kid looking at those ads!

Anyway, consumer's purchase is always boiling down into a simple formula of:
Emotion + Reason = Purchase!

Most of the time, we buy things EMOTIONALLY & then justified it LOGICALLY!!

I've had ex-colleagues who bought a LV bag, working as an executive in a company.....so, tell me bout it!! Don't tell me they need a new handbag because the old one has broken & accidentally bought a LV!

Well, branding is a very interesting field afterall. It enlivens a name created from nothing to something.
I have to admit that I do love certain brands......
As the saying goes....

Factories manufacture PRODUCTS, Consumers buy BRANDS.

A Unique School

2 days ago, I went to a property forum entitled Rethinking Property, organised by BFM radio station. There were 3 prominent speakers.

It was an eye-and-mind-opener! One of the speaker that striked me the most was John Hardy, the founder of Green School in Bali, Indonesia.

I do not know there is such school that existed.
My first impression was .... yeah, another school teaching about green stuff, recycling waste, saving energy, blah blah blah...etc.
It is much more than that. Of course listening to the founder himself talks about his vision of creating "Green Leaders" in the future who cares about what happens to the world, put my grasshopper mindset in the backburner!

John Hardy & his wife Cynthia sold off their jewellery business to set this green school up.
The whole school was made of bamboo! No air-conditioning, but natural flow of air and no toxic building material but "organic" material. What a building!

The students can learn basic skills such as reading, writing and I like the fact that they focus more on the practical side instead of boring-standard-Teach-N-Go-curriculum like most school did. They even learn art & music and most importantly, interaction skills.

All of us are Rice-Consumers but the students learn to be a Rice-Producer!
They plant, grow & harvest their own paddy & vegetables.
There's no computer software of any kind that can do a better job in teaching children about the Law of Sowing & Reaping than planting with their own labor, knowing that "If they don't work, they don't eat" principle still exist in 21st century!

Moreover, they get to interact with students from all over the world. They learn, adapt, communicate & build projects together. It reminds me of the word GLOCALIZATION instead of GLOBALISATION.
What a great example of a local village with global society in it.

In my opinion, the skills & the talent that the students potentially build up with will enable them to be more holistically balance in the aspect of mental & emotional strength.
I can't imagine our future generations are still following the status quo of going to a typical school and scoring all the As that their parents dreamt of and expect them to have the adaptability and competitiveness in the global marketplace!
It is not the sole issue of competitiveness but also the morality & respect that we need to nurture the future leaders.

Well, be sure to check the website and find out more at http://www.greenschool.org.
Thumbs up and a big salute to John Hardy, Cynthia and the team that run that place.

You Bhd: A great company or a PN17 company?

Wow, time really flies....

Remember the time that we talked about Y2K? Some are afraid of the "bugs" will shut down certain computer systems!
Here we are... 2010, almost ending!

10 years already past.
Some thought 2020 is still a long way to go.
Yeah, try wasting another 10 years and calculate how many extra wrinkles on our forehead by that time! We won't be able to smile by then as we have extra 2382 fine lines when we do! Well, definitely it is not the fine lines that matter, it is our journey that counts.

Time is only moving in one direction, which is Forward.
But thoughts can be travelling Forward or Backward.
To move Forward, sometimes we need to scan a little Backward.

Perhaps reviewing some aspects of our life will help. Especially in terms of:
1) The income that we earn? Surviving? Satisfying? Enriching? Or "Fatt Tatt" already, haha....?
2) The job that we do? Is it based on passion or merely a surviving tool?
3) Family: Are we settling down? Do we have the correct budget for family planning? Any education fund for our kids?
4) Who is our hero in life? Perhaps any mentor around?
5) Are we happy with where we are? Job, Biz, Charity, Education...etc
6) Do we want to excel in our job, or starting a small biz or try investing?
7) What else do we want to learn more? Leadership? Entrepreneurship? Self-Enrichment? Socialising? Parenting? Playing musical instruments? A different job scope? Property? ...etc
8) The circle of friends that we associate with? Is it the same? Do we want a change?
9) Satisfy with our body weight & posture? Overweight? Fit? Big tummy? Stamina?
10) Our personalities, habits & attributes? Do we want to be more extrovert, risk-taking, positive, open-minded, prudent, generous, caring, result-oriented or people-oriented? ...etc

Well, the list could be endless.
Perhaps we can provoke ourself this question:
"If I have a 100k to acquire a stake in someone's life and expecting a consistent or higher return, who would I invest in?"
Is it "John Wong Sdn Bhd", "Adeline Tan Sdn Bhd", "Shukri Enterprise", "Krishnan Bhd" or etc....
Just think about everyone as a company for a while.....

Then we'll begin mapping People in Business aspects. We'll start searching for the relevant attributes don't we?
Are you going to invest in Intelligence or Emotional Intelligence? Knowledge or Attitude? Certificates or Leadership?

The interesting part is "Are you going to buy a stake of your ownself?"
If "YOU" are listed in Bursa Malaysia as YOU BHD, are you going to buy? Do you think others will buy? Or all of them who have bought it, sold it coz you are a PN17 company!! haha.....
Joke a bit lah...you are not that bad! All of us are unique and I truly believe we have our own spark plug to ignite our real desire and potential in life.

When you think about companies like SPSetia, Maxis, YTL, IOI, Amway, Petronas, HongLeong (of course it is not an endorsement or recommendation to buy!), what are the attributes that we like about them? Perhaps mapping it in-person like Ananda Krishnan, Liew Kee Sin, Francis Yeoh, Tony Fernandes, Idris Jala...etc...
Attributes like Integrity, Growth, Performance, Trust, Confidence, Management, Leadership, Branding, Ethics, CSR....etc, comes to mind.

Well, I hope it can provoke us a little.
Afterall, we are after a balance circle of success and on top of all, HAPPINESS & SELF-SATISFACTION!
Hmmm.....let's think about it....

Purpose of Building A Business

A typical journey that one would go through is studying, graduating, got a cert, go get a job!
After changing jobs for awhile, we realized no matter how many jobs we have changed, we are building something that doesn't belongs to us.
Finally when we reach a boiling-point, we'll say, "That's enough, I'm gonna start my own!"

That is where one more business is being born!

I've came across through reading, listening & association on why certain people started a business. I know there are many reasons but I observed a few highlights.

1) PASSION

Some people turn hobbies into a business. Eg. of housewives turning hobby of making cupcakes into a business. Pet lovers turning passion of loving animals into a pet-store. Natural therapist turning a desire of helping & curing people into a business. Donald Trump, turning his extreme passion for developing buildings and making deals into an empire. Rich Devos has great compassion empowering people doing their own business through starting Amway. Car-Enthusiasts turning car modification into a business.......and the lists goes on.

A business with PASSION is being run differently by the owners. It is more meaningful and lively!
A business that solely filled with the purpose of profitability doesn't create much value for employees to have any sense of belonging in the long run!

TLC - Truly Loving Company, embarked on a journey of selling toiletries with the purpose of donating most of the dividends to charity. It was started by a woman who was too tired of climbing the corporate ladder and wanting to do something meaningful instead.

J-Co Donuts....initially people queueing up like crazy in Pavillion DAILY, to buy donuts. Like refugees queueing up to get their rice! It was started by an Indonesian hair stylist, due to his crazy liking for donuts!

Passion can really drive a business into greater heights.

2) CREATION & INNOVATION

Another group of people started business because they wanted to turn ideas into reality.
When "Uncle Lim" first had an idea of building a resort home up in a hill, he was having around RM300 million and at that time, it was more than enough to have a comfortable retirement. Why does he take the trouble to plot a place called Genting Sempah and eventually build an entertainment hub? And he almost died 5-6 times in the process of building it as he visited the "dangerous" site daily!

Despite being a billionaire and having more than 200 companies, why does Richard Branson build Virgin Galactic and make space travelling a reality? In fact people have been making reservation 1 year before it was launch!

Talking about technology; we can't runaway from iPhone, iPod, iPad...& whatever in future that starts with an "i". Do you think Steve Jobs have created a new world of how we can "enjoy" technology?

A true Malaysia-Boleh hero, Datuk Tony Fernandes, creating a budget airline where "Everyone can fly!"

Whatever it is, any process of turning Ideas or Creation into a Reality or a Business, gives much satisfaction to those who have completed the journey!

3) SOLVING PROBLEMS

Think about it.....what kind of business that is created and doesn't solve any problems?
F & B business is to solve hunger problems....
Computer business is to solve inefficiency problems...
Financial consultation is to solve financial problems...
Maid agency is to solve helper's problems...
Interior designers is to solve home decoration & renovation problems...
But sometimes PASSION in starting & running a business overruled the LOGIC of creating a business.

4) PROVIDING JOBS

Well, this would be a macroscopic level of starting a business or businesses and helping a nation to grow! That is more on a Free Enterprise concept where wealth is freely created & distributed through the channel of capitalistic investment.

It is sort of a "Father" that creates a roof of employment for people especially for developing nation.

Malaysia is a good hub that provides job for foreign workers and thanks to the entrepreneurs who take the risk to start from nothing to something. People that developed this vision when they started a business is reaching the Self-Actualization level of achievement.

Some people thought buying a Ferrari is a waste of money. Why not donating the money to 3rd world countries?
But can you imagine how many jobs that Ferrari has created and empower individuals to feed their family through their dedicated effort?

5) PROFIT GENERATION

Eventually, we can't be doing a business that we like, passionate and solving other's problems without profits.
In which I had friends who actually think we should not make money out of friends if we do business with friends.
How naive! Imagine going to a friend's cafe and insist of paying only the cost price of foods & beverages everytime!

Well, money is not good or bad but it depends on how we use it. Money is also a measurement of how good we tapped into our potential and use the available resources. It can help turn Dreams into Realities as well.

We can't be adding values to our employees without profits.
Team-Building needs money.
Employee-Development needs money.
Salary & Bonus needs money.
Company's annual dinner or trip needs money.

As Jerry Mcguire said...."SHOW ME THE MONEY!"

In conclusion, how the management or business owners run their business depends on the mindset of creating the business in the first place. Whether the top management is greedy or generous, feeling insecure or fully delegating, money-oriented or people-oriented will eventually increase or decrease employee's retention.

If a company has a Vision, Culture, System, Values, Branding, Positioning and Growth, it will not only attract Talents but retaining them as well.

LOVE MONEY & USE PEOPLE......NO, NO,NO....
LOVE PEOPLE & USE MONEY instead!