This is what we get when things are done with a heart and soul through the mind.
Can you imagine how Starbucks positioned their customers? I can feel as they treat us as good friends, judging from the act of taking the trouble to inform us on the outlet closing or re-location, with a meaningful message. I'm touched!
This is great example when a business successfully invested in People, to Perform and eventually generating Profits! When a company tries to skip the People part and jump straight to Performance and Profits, most of the time, the employee retention will be low. As people don't feel appreciated and the sense of belonging is shallow. Therefore, resignation letters are flying here and there!
Some management implement a policy where "I set the rules and if you don't play by it, take a flight and leave!". Guess what, employees will do accordingly to grant your wish.
How can one rule, conquers all? Imagine one medication to treat all kinds of disease.
People are different and we are an organic human being that are suppose to be emotional, don't we? We are not cows or chicken! We have moments of celebration, moments of achievement and moments of dissapointment as well. At the end of the day, what is so great about money if it doesn't enrich or uplift someone's life?
If we want a harvest of a year, grow wheat.
If we want a harvest of 10 years, grow trees.
If we want a harvest of a lifetime, grow people.
Eventually, People will grow your empire!
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