I've reviewed for the past few months of what I've been doing in the company that I worked for. What keeps me going is not the Directors or CEO or any top guns in the company but those frontliners that I enjoyed working with.
Those are the people that faced daily problems.
Those are the people that faced customer's complaints.
Those are the people that work hard and didn't get recognitions.
Those are the people that keep the sales alive so that the top management can get their salaries!
Those are the people that got shot if any mistakes occur.
In common practice, top management used to manage or form opinions based on the position they sit in. We should fold our sleeves and walked through the muds with the frontliners and talk to customers. In other words, we should be Managing Through Walking Around & Talking Around....not Sitting Around!!!
In most of the company's meetings, I've had opinions, comments or suggestions to contribute.
Not because that I'm a genius. But because I talked to employees and customers. That is where the pots of gold are located, not in the office.
Perhaps some people think that closeness with employees will lose their status or authority on them.
We don't need authority to manage.
We need respect to lead.
Closeness will lead to respect when we are an uplifter, an enricher and an encourager of people.
Closeness will lose both authority and respect when we a bulldozer of people.
If you want to be a Business "Runner", build yourself up and crash those you don't like.
If you want to be a Business "Owner", build other people up and crash no one.
But remember; Business Runner means you run it. Business Owner means you own it, others run it.
You choose....
